Legal
Privacy Policy
Last updated: 2026-03-14
Introduction
Welcome to Cresca. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Data We Collect
We may collect personal information that you voluntarily provide when you: complete our contact form (name, email address, message), book a trial lesson (name, email, preferred schedule), or communicate with us via WhatsApp or email. We do not collect sensitive personal data such as financial information, government ID numbers, or health data.
How We Use Your Data
We use the information we collect to: respond to your enquiries and messages, schedule and confirm lesson bookings, send you information about our courses and services, improve our website and services, and comply with applicable legal obligations. We will never sell your personal data to third parties.
Data Sharing
We do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. We may share your information with trusted service providers who assist us in operating our website and conducting our business (such as email service providers), subject to confidentiality agreements. We may disclose your information if required by law or to protect our rights.
Your Rights
You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing, and withdraw consent at any time. To exercise any of these rights, please contact us at info@crescaenglish.com. We will respond to your request within 30 days.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 12 months. Lesson booking records are retained for up to 24 months. You may request deletion of your data at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: Email: info@crescaenglish.com | Phone: +27 76 939 4888 | Address: Edmonds Road, Glenwood, Durban, South Africa.